Faqs

01. I noticed that one of your canes in the style page has what looks like a bad spot in it. why didn't you fix this.   Many woods and burls have occlusions and natural defects in the wood. It is my style to include and work around the defects to produce a different looking cane. I don't see them as ugly or the handle as crude. I incorporate them because that's what the wood looks like and the art is the wood of the cane. So I don't fill them with putty or sand a low or flat spot into the cane to remove them. In the Bird head handle you mentioned I left the occlusion so it would look like the eye of the bird. Its not lazy its just part of my style.

02. What is a restick fee.  When I have an order that requires me to cut a shank shorter than usual and it is returned I must remove the short stick and replace it with a standard length shank. I only charge 10 dollars to do this which just barley pays for the cost of the stick but not for my time. After I replace the stick I then have to refinish the whole cane which is a 3 day process. If the cane is not cut off this fee does not apply.

 03. Why a restock fee for returned canes.   When I sell a cane I remove it from the web site and delete the photos. On a return I then need to retake the photos and put all the information back on the web site. This takes extra time and I need to pay my website guy for reinserting the item, update my catalog and accounting to reflect the return.    Bigger businesses  normally absorb the cost of doing this but I am not in a position to be able to do that at this time.  The restock fee only applies to custom canes returned not parts or handle blanks.

04. Why do you require that a custom order be paid for before work is started.  I do this to insure people are serious about wanting the canes they order.  I have had several cases where once the cane is finished the person decides they don't want to pay the quoted price.  It is very hard to sell a special order cane made for a specific height. I usually need to remove the stick and replace it with a longer shank. This discourages impulse buys and insures they want it before work starts.